kampung 138 Casino & Sportsbook FAQ
Users of kampung 138 ask questions about account setup, payment methods, game rules, security, and how our platform works across Android, iOS, and desktop. This FAQ page answers the most common inquiries so you can get started quickly and understand how we handle your data, verify your identity, and process your deposits and withdrawals.
This page covers account registration, KYC verification, payment options including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, game mechanics, and account security. If your question is not answered here, our support team is available via live chat, email, or phone in English and Indonesian — we aim to respond within one business hour on weekdays.
For detailed information about our terms of service, privacy practices, or legal jurisdiction notice, please visit our Terms of Use, Privacy Policy, or Legal Notice pages on this site. Those pages explain our full policies on data protection, dispute resolution, and service availability in your region.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Game rules and mechanicsfootball betting, live-dealer tables, slot games, esports markets, and RTP
- Security and account careaccount protection, access issues, support tickets, and jurisdiction compliance
If you cannot log into your kampung 138 account, use the "Forgot password" link on the login page. We will send a password-reset code to your registered email or phone number within minutes. If you do not receive the code, check your spam folder or contact our support team immediately. If you suspect unauthorised access, do not log in — contact us right away via live chat or email. We will review your account activity, secure it, and help you regain access. Always use a strong, unique password and enable two-factor authentication if available on your device.
No. Each person may hold only one active account on kampung 138. If we detect multiple accounts linked to the same identity, email, phone number, or payment method, we will close all but one and may suspend your access. This policy protects our platform from fraud and ensures fair play for all users. If you have accidentally created duplicate accounts, contact our support team to consolidate them before we detect the issue.
Payments and transactions
We at kampung 138 support deposits starting from a minimum amount and up to a maximum per transaction. Exact ranges depend on your chosen payment method. DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits within standard e-wallet limits. e-wallet transfers and bank transfers via mobile banking, local payment, online payment, and e-wallet may have different minimums and maximums. Check the deposit page in your kampung 138 account for your specific payment method's range. Deposits are processed instantly for e-wallets and within one business hour for bank transfers. If your deposit does not appear, contact our payment support team with your transaction reference number.
Yes. We at kampung 138 accept deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers. When you choose a bank transfer, we provide you with a unique virtual account number linked to your kampung 138 account. Transfer your funds to that virtual account, and the deposit will be credited within one business hour. For withdrawals, we process bank transfers within one business day after your request is verified. Bank transfers are secure and encrypted. If you have questions about your bank's transfer limits or fees, contact your bank directly — kampung 138 does not charge additional fees for bank transfers.
We at kampung 138 may offer a welcome bonus or promotional credit to new accounts that meet eligibility criteria. The exact offer varies and is subject to terms and conditions, including minimum deposit amounts, playthrough requirements, and game restrictions. Check your account dashboard or contact our support team for current promotions. All offers are subject to verification and may be withdrawn or modified at any time. We do not guarantee specific bonus amounts — always read the terms before accepting any offer.
Game rules and mechanics
RTP stands for Return to Player. It is a percentage that describes the average amount a slot game returns to players over a very large number of spins. For example, a slot with returns an average of 96 cents for every our welcome offer wagered over thousands of spins. RTP is a long-term statistical measure — individual sessions will vary. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP, which we display in the game information on kampung 138. Higher RTP does not guarantee wins in any single session. Always gamble within your budget and understand that all outcomes are random.
We at kampung 138 offer live and pre-match betting on major football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. You can bet on match outcomes (win/draw/loss), total goals, handicaps, and other markets. Live betting allows you to place bets during the match as odds update in real time. All bets are settled based on official match results. If a match is postponed or cancelled, bets are refunded or voided according to our terms. Check the kampung 138 sportsbook for current available markets and odds.
How do live-dealer tables work on kampung 138?
Our kampung 138 live-dealer tables feature real dealers and multi-camera studios streaming games like blackjack, roulette, baccarat, and Dragon Tiger. You join a live table via your phone or desktop, place bets, and interact with the dealer in real time. All games are conducted fairly and transparently. You can chat with the dealer and other players. Live tables operate during set hours — check the kampung 138 app or website for schedules. Minimum and maximum bet amounts vary by table. All transactions are encrypted and secure.
Our kampung 138 live-dealer tables feature real dealers and multi-camera studios streaming games like blackjack, roulette, baccarat, and Dragon Tiger. You join a live table via your phone or desktop, place bets, and interact with the dealer in real time. All games are conducted fairly and transparently. You can chat with the dealer and other players. Live tables operate during set hours — check the kampung 138 app or website for schedules. Minimum and maximum bet amounts vary by table. All transactions are encrypted and secure.
Security and account care
What is the process for opening a support ticket?
To open a support ticket on kampung 138, log into your account and navigate to the Help or Support section. Select your issue category (account, payment, game, security, etc.), describe your problem, and submit. You will receive a ticket number via email. Our team will respond within one business hour on weekdays and within 24 hours on weekends. You can also contact us via live chat for immediate assistance or email us directly. Always include your account username and relevant transaction details to help us resolve your issue faster.
To open a support ticket on kampung 138, log into your account and navigate to the Help or Support section. Select your issue category (account, payment, game, security, etc.), describe your problem, and submit. You will receive a ticket number via email. Our team will respond within one business hour on weekdays and within 24 hours on weekends. You can also contact us via live chat for immediate assistance or email us directly. Always include your account username and relevant transaction details to help us resolve your issue faster.
Is my data safe on kampung 138?
Yes. We at kampung 138 encrypt all data in transit using TLS 1.2 or higher and store your personal information in secure, encrypted databases. Your password is hashed using industry-standard algorithms — even our staff cannot see it. Payment data is processed by PCI-compliant gateways and never stored on our servers. We do not sell or share your data with third parties except as required by law. For full details, read our Privacy Policy on this site. If you have security concerns, contact our support team immediately.
Yes. We at kampung 138 encrypt all data in transit using TLS 1.2 or higher and store your personal information in secure, encrypted databases. Your password is hashed using industry-standard algorithms — even our staff cannot see it. Payment data is processed by PCI-compliant gateways and never stored on our servers. We do not sell or share your data with third parties except as required by law. For full details, read our Privacy Policy on this site. If you have security concerns, contact our support team immediately.
Is kampung 138 available in my jurisdiction?
We at kampung 138 operate only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that access to kampung 138 complies with the laws of their own jurisdiction. We do not represent that our service is legal or licensed in any specific country or region. If we detect that you are accessing kampung 138 from a prohibited jurisdiction, we may suspend or close your account. For details on service availability and legal compliance, read our Legal Notice page on this site.
We at kampung 138 operate only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that access to kampung 138 complies with the laws of their own jurisdiction. We do not represent that our service is legal or licensed in any specific country or region. If we detect that you are accessing kampung 138 from a prohibited jurisdiction, we may suspend or close your account. For details on service availability and legal compliance, read our Legal Notice page on this site.