kampung 138 Terms of Use

We at kampung 138 set out our terms of use to clarify how our platform operates, what we expect from users, and how disputes are resolved. These terms apply to everyone who accesses kampung 138, whether via Android APK, iOS browser, or desktop. By using our service, you agree to comply with these terms and our data-handling practices.

Our kampung 138 platform is available only in jurisdictions where online gaming is permitted by local law. We do not offer services in regions where gambling or prediction games are prohibited. Users are responsible for verifying that their access and use of kampung 138 comply with their own jurisdiction's regulations.

This page explains account creation, deposits and withdrawals, bonus terms, account suspension, and dispute resolution. If you have questions about any term, our support team is available via live chat or email.

Account Opening and Your Obligations on kampung 138

When you create an account on kampung 138, you agree to provide accurate, truthful information. We require your full name, date of birth, phone number, email address, and residential address. This information is used for Know Your Customer (KYC) verification and to comply with financial regulations.

We at kampung 138 reserve the right to request additional documents — such as a government-issued photo ID, proof of address, or proof of payment source — at any time. If you fail to provide requested documents within a reasonable timeframe, we may suspend your account until verification is complete. Our compliance team will guide you through the process.

You are responsible for keeping your login credentials confidential. We do not share your password with anyone, and you should never disclose it to third parties or our staff. If you believe your account has been compromised, contact our support team immediately. We can reset your password and secure your account within minutes.

You must be of legal age to gamble in your jurisdiction — typically 21 or older, depending on your location. We verify age during account opening; if we discover you do not meet age requirements, we will close your account and any funds will be returned to their original source.

Account Eligibility on kampung 138

We do not allow multiple accounts per person, corporate accounts, or accounts opened on behalf of others. Duplicate or fraudulent accounts will be closed and funds forfeited.

Our kampung 138 Deposit, Withdrawal, and Bonus Policy

Deposits on kampung 138

We at kampung 138 accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits confirm instantly or within subject to verification, depending on the payment method. Once your deposit is confirmed, the funds appear in your kampung 138 wallet and are available for play immediately.

We do not accept deposits from third parties or stolen payment methods. If we detect a deposit from a disputed or unauthorised source, we may hold the funds pending investigation. Deposits are not refundable — once money reaches your kampung 138 account, it is treated as funds deposited by you for gaming purposes.

Withdrawals from kampung 138

You can request a withdrawal anytime. We process withdrawal requests during business hours (Monday–Friday, 09:00–17:00 Jakarta time). Withdrawals to e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically complete within 1 business day. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take 1–2 business days, depending on your bank's processing speed.

Before we approve a withdrawal, we verify your account is fully verified and your withdrawal amount does not exceed your available balance. We reserve the right to request additional documentation to confirm the withdrawal destination matches your verified identity. This protects both you and kampung 138 from fraud.

If you request a withdrawal around a holiday like Idul Fitri, Idul Adha, or Imlek, processing may be delayed due to bank closures. Plan accordingly if you need funds by a specific date.

Key takeaways

Deposits confirm instantly via e-wallet or within subject to verification for bank transfer on kampung 138.
Withdrawals to e-wallets complete in 1 business day; bank transfers take 1–2 business days.
We verify your identity and withdrawal destination before processing large withdrawals.
No deposits are refundable once they reach your kampung 138 account.
If you deposit during holidays around Liga 1 or Piala AFF, standard processing times still apply.

Bonus Terms on Our kampung 138 Platform

We at kampung 138 occasionally offer bonus promotions to new and existing users. Any bonus we advertise comes with specific terms — such as a playthrough requirement, game restrictions, or expiry date. We clearly state these terms at the time of offer. Bonus funds are not withdrawable until playthrough conditions are met; we convert bonus funds to cash balance only after you meet the stated requirements.

If we determine a bonus was claimed fraudulently — such as using duplicate accounts or exploiting a system error — we may void the bonus and close your account. We reserve this right to prevent bonus abuse and maintain fairness for all kampung 138 users.

Account Suspension and Closure

We at kampung 138 may suspend or close your account if you:

Breach these terms of use or our other policies.
Provide false or misleading information during KYC verification.
Attempt to use multiple accounts or engage in fraud.
Fail to complete verification when requested.
Live in a jurisdiction where our services are prohibited.
Engage in abusive behaviour toward our staff or other users.

If we suspend your account, we will notify you via email with a reason. You have 14 days to appeal the suspension by contacting our support team. If your appeal is rejected and the account remains closed, any remaining balance will be returned to your original deposit method within 30 days.

Dispute Resolution and Our kampung 138 Commitment

If you dispute a transaction or believe an error has occurred, contact our support team immediately with details of the transaction (date, time, game name, amount). We will investigate and respond within 3 business days. Our team reviews server logs and game records to verify outcomes. If we confirm an error on our side, we will correct your balance immediately.

For disputes that cannot be resolved through our standard support process, we offer an escalation procedure. You may request a formal investigation by our compliance officer, who will review all relevant records and provide a written resolution within 10 business days.

These terms are governed by the laws applicable to the jurisdiction where kampung 138 is operated. Any legal proceedings related to kampung 138 must follow the dispute resolution process outlined above before escalation to court.

Data Protection and Privacy on kampung 138

We at kampung 138 protect your personal and financial data using industry-standard encryption. Your data is never sold to third parties. We use your information only for account management, KYC compliance, payment processing, and to comply with legal obligations. For full details, see our Privacy Policy on this site.

Jurisdiction Notice

Our kampung 138 services are available only where local law permits online gaming. We do not offer our services in jurisdictions where gambling or prediction games are prohibited by law. Users are responsible for verifying that access and use of kampung 138 comply with their own jurisdiction's regulations. If you access kampung 138 from a prohibited jurisdiction, we may close your account and forfeit any balance. Users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities should verify local regulations before using kampung 138.

These terms of use form the contract between you and kampung 138. By using our platform, you accept all terms stated here. If you do not agree with any term, you should not use kampung 138. We may update these terms from time to time; we will notify you of material changes via email. Continued use of kampung 138 after an update means you accept the new terms. If you have questions or concerns about these terms, contact our support team via live chat, email, or phone. We are here to help.